When is my bill due?

We utilize 8 billing cycles, 2 are due each week. Your bill has the due date printed on it each month. However, if you would like to plan ahead, you can call our office at (765) 544-2600 and we can provide you with your cycle’s due dates for the remainder of the year. A billing due date card is sent with your December bill each year, providing a list of all due dates.

Can I have underground service?

In most instances, yes. When you are having service built or extended to your home or farm, you may request underground service when meeting with our staking engineer. They will be able to review the location to ensure it can be safely installed and will help you determine the cost.

How long does it take to have new service built?

The time necessary is based on a number of factors from the scope of the build to the physical location. Our staking engineers will work with you to determine costs and schedules to complete the job. Members should contact RushShelby Energy as soon as possible to provide lead time that could involve weeks or months, depending on the individual service.