RushShelby Energy works hard to keep outages to a minimum, but there are times when mother nature can take a turn for the worse. Thunderstorms, ice storms, tornadoes, flash floods and other natural catastrophes can knock out electrical service; they can also put life and property in peril.
No matter how severe the storm, you can rest assured that RushShelby Energy won’t leave you in the dark during these trying times. Not only are our employees working hard to ensure your power is restored in a timely manner, we are committed to providing you up-to-date information during outage situations.
Our live outage map provides details on:
- Where our outages are located
- How many members are without power
- When crews have been dispatched to a particular outage
Reporting An Outage
It’s important for you to know the correct procedures for reporting an outage if one should occur.
Before You Report
If your service is interrupted:
First check your fuses or breakers to make sure the problem is not your own
Check to see if your neighbors have service
Have your meter or account number ready before calling
Reporting An Outage
Our 24-hour automated outage-reporting system at (800) 284-3452 is a simple way to report your outage. This system works on caller ID technology, so it’s important that we have current telephone numbers on file and that you call from the location with the outage.
If the system does not recognize the phone number, you can leave a detailed message about the outage location. You may experience a busy signal when calling during a major outage.
Using the SmartHub website or app, sign in and click on the “Report an Outage” button on the website or “Service Status” within the app. You will then be able to add comments and report your outage.
Visit our SmartHub Sign Up Info page to learn more about registering for SmartHub.
Check Outage Updates on Facebook
During large outages we will do our best to post outage information on our Facebook page. You cannot report your outage via Facebook page, but you can learn what happened and the progress our crews are making to restore power.If you see we are aware of outages in your area, be assured we will restore power as quickly as possible, even if you haven’t personally contacted the Cooperative.