The newest and easiest way to report an outage is coming November 7, 2023. With a simple text, you can report your electric outage quickly and efficiently.
All members with a cell phone on file will automatically be enrolled in the program. If you do not have a cell phone on file or are unsure if it is a correct number, please call our office at (765) 544-2600 to update your account.
Here's a step-by-step guide on how you can text your outage.
If you only have one meter, the process is easy.
Just text "Outage" to 55050.
The process is still easy if you have multiple meters, but a few extra steps may be involved. When you added a new meter, you likely named it for what it will serve (e.g.,home, pump, barn, etc.). If you forget what name you used or if you do not type in your outage correctly, you will receive a text message similar to the one to the below. You can either enter the number or the name as it appears on the list.
Or call 800-284-3452 to
report your outage.
Once the outage is texted correctly, you will receive a confirmation text.
Outage Reported Successfully
If you have multiple meters that are out of power, you can report those one at a time by texting the number or names from the list or you may text 'all' or 'outageall' if all meters are without power.
Once the power is restored, you will receive a text.
Power in your area
has been restored.
If you are still out,
If you would like to know the status of your outage, simply text 'OutageStatus.' Our system will reply with a message notifying you of the current status of the outage.