Billing Inquiries
Because there are different factors that can affect your electric use, it is not unusual for your bill amount to vary. Weather extremes, increased use of electricity because of added appliances, holiday activities, more people in the household, and changes in the costs of fuels used to generate electricity (Wholesale Power Cost Adjustment) can impact your bill. However, if you feel there is an error in your electric bill, please contact us immediately.
Changes to Billing Information
Legal Responsibility
For your financial protection, please notify RushShelby Energy well in advance if you plan to move or transfer the legal responsibility of paying your electric bill. Otherwise, you will be held responsible for the cost of service supplied until we are notified. You may request that service be discontinued by calling, writing, visiting our website, or speaking in person with a customer service representative. To enable us to schedule our fieldwork efficiently, please provide us with at least 3 business days notice for your disconnect.
Name, Address, Email, & Phone Number Changes
Any changes to your personal information, such as updating your phone number, may be made on the back of your bill, over the phone, or in person. In addition, you can update your phone number using our phone system’s automated attendant. Please make sure your mailing address is correct on your bill. This ensures that account refunds and membership correspondence are being properly sent to you. Also, it is important that your phone number and email address be kept current. A working phone number allows you to quickly report your power outage through the automated system.
Payment Due Dates
Bills are due and payable in full when you receive your statement. However, a grace period is given and the penalty date is noted on each month’s billing statement. Amounts not paid by this date are considered past due. To maintain a good credit rating, avoid late payment charges and avoid security deposits, we encourage you to pay your bill within the allotted time. Failure to receive a bill does not relieve you of the responsibility of making timely payments. If you do not receive your bill, please contact our office as soon as possible.